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Cookie usage policy

Cookie Policy


The website of "Petranga" Ltd. uses various types of cookies that are important for its correct operation. They facilitate the use of functionalities and help track attendance and analyze user behavior in order to improve the quality of the service provided, as well as for advertising purposes. By visiting the site, you agree to their use.


1. What are cookies


Cookies are small files containing information that are stored on a website visitor's device. They allow the site to recognize your device on subsequent visits, as well as his preferences and help improve his online experience overall.


2. Consent and Cookie Settings


When visiting the Platform for the first time from a specific IP address, the user will be asked for their consent to the use of cookies. In the Cookie Management Tool you can manage your settings for each individual category, except for mandatory cookies, which cannot be deactivated in our systems, by clicking on the corresponding button in the cookie banner. You can adjust the settings for the cookies you receive in the browser you use. If you restrict certain types, the Platform may not function completely correctly and you may not be able to use all of its features.


3. Types of cookies and purposes of their use:


3.1. Necessary cookies

These cookies are necessary for the correct operation of the website. For example the correct functioning of the main functionalities of the Platform, such as language or prices in the currency of the respective country, depend on them. They cannot be excluded from our system.


3.2. Analytical cookies

These cookies track website traffic and allow user behavior to be analyzed to determine how user experience on the site is improved. Google Analytics cookies provide information about whether you visited the Site using a mobile or desktop device, which pages of the Site you viewed, and other information that does not contain any personally identifiable information about users.


3.3. Functional cookies

These cookies allow you to use the features of the site, such as performing searches, writing in the chat form and storing certain information to be loaded on subsequent visits to the platform.


3.4. Cookies for marketing purposes

These are social media cookies. They contain information about the use of the platform and are used for advertising and marketing purposes. These are session cookies that allow us to advertise our services on partner websites. They do not store any personal data.

4. Storage of cookies


Cookies can be either session or persistent. Session cookies are only stored for the duration of your stay on a website. Persistent cookies can remain stored on the user's device after the session has ended and can be accessed each time the user visits the website again.


5. Opt-out of cookies


At any time, the user can restrict the use of optional cookies from the cookie settings menu or through the cookie settings of the browser he uses.


6. Changes to the Cookie Policy


Any future changes to the Cookie Policy will be published on the site.

 

How it works

  1. Register a user profile - all fields must be green.
  2. Configure your search by type of service, city and period.
  3. Choose a sitter, review their profile and send them a request.
  4. The platform offers you several selected sitters to whom you can automatically send the inquiry, but you can continue without this option.
  5. If you are looking urgently, post an ad on the bulletin board
  6. Follow in your private chat with each sitter separately, in the "Reservations" section, for the initiation of communication from the sitter(s) and clarify the details of the reservation. Upon confirmation of acceptance of the reservation by the sitter(s), you will receive an SMS notification
  7. You need to confirm the reservation as well in order to see the sitter's phone number in the chat, as well as he yours, and to enter into direct contact..
  8. Before or on the day of the service start, the parties meet and payment is made within a time frame and manner agreed upon between them.
  9. After the service is completed, rate the care provided by the sitter by leaving a review on their profile page.

How much does it cost for pet owners

Paid:

To the platform – From the total reservation amount, the owner pays a 25% reservation fee upon confirmation of the reservation and a 10% service fee

To the sitter – From the total reservation amount, the owner pays 75% to the sitter on the first day of the service, in cash or via bank transfer.

Free:

Owners can use the system for an unlimited number of sitters and reservations – searching, browsing, registering a profile, sending requests, connecting with sitters, and chat communication with an unlimited number of messages with the sitters.